Amazon Web Services (AWS) | DITAP Implementation Experience
How DITAP designs, migrates, and manages workloads on AWS: when we recommend it, our architectural approach, and available alternatives.
ditap.ioEVERYTHING’S DONE, CONNECTED.
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Services, cases, knowledge, and experience. Access DITAP’s content in one place.
174 resources available in DITAP.
Services and solutions
Opening of a new office | DITAP Solutions
Structured cabling, network, WiFi, and video surveillance, all coordinated within a single schedule prior to the opening date.
ditap.ioBackup Local vs Cloud | Technical Comparison
Local backup versus cloud backup: recovery speed, disaster protection, and cost. Why DITAP recommends the 3-2-1 strategy.
ditap.ioROI Calculator
Calculate how much your company loses each month due to manual processes and infrastructure failures, and then calculate how much you recover through managed operations and automation.
ditap.ioCisco Meraki | DITAP Implementation Experience
How DITAP designs and integrates Cisco Meraki infrastructure: when we recommend it compared to other options, how we manage it, and the available alternatives.
ditap.ioCloudflare | DITAP Implementation Experience
How DITAP implements Cloudflare for DNS, WAF, DDoS protection, and Zero Trust access: when we recommend it, and what the real alternatives are.
ditap.ioTechnical Comparisons
Unbiased technical comparisons of technologies and approaches: WiFi 6 vs 6E, UniFi vs Meraki, on-premise vs cloud, fiber vs Starlink, managed firewall vs appliance, and local backup vs cloud.
ditap.ioConnectivity in remote locations | DITAP Solutions
Network design and satellite connectivity (Starlink) for hotels, resorts, and operations located outside of urban centers, including redundancy and monitoring.
ditap.ioOperational Continuity | DITAP Solutions
Redundant electrical infrastructure, managed backup, and incident response, ensuring your operations aren’t reliant on any failures.
ditap.ioNIS2 compliance | DITAP Solutions
Vulnerability assessment, network segmentation, and incident management aligned with the requirements of the European NIS2 Directive for operations in Italy.
ditap.ioDITA – Industries Served
Specialized technological solutions for hospitality, oil and gas, healthcare, retail, and more. Infrastructure designed specifically for each industry.
ditap.ioDITAP AI-native | Human oversight, fleet of AI agents
DITAP is an AI-native company: combining human direction and responsibility with a fleet of specialized AI agents operating across sales, support, monitoring, recruitment, marketing, and administration, 24/7.
ditap.ioDITAP Cloud | Managed Hosting and Cloud Solutions
Redundant hosting, migration to the cloud, and managed services. Scalable infrastructure designed for uptime and performance.
ditap.ioDITAP Connect | Professional WiFi and Connectivity
High-density WiFi, point-to-point links, and satellite connectivity. We ensure that your business stays connected wherever you are, from urban areas to remote locations.
ditap.ioDITAP Core | Network Infrastructure and Structured Cabling
Business network infrastructure, structured cabling, fiber optics, UPS systems, and Starlink integration. We build the physical layer that supports your operations.
ditap.ioDITAP Hospitality | Technology for Hotels and Restaurants
Specialized technology for the hospitality sector. Integration of PMS, POS, and WiFi for guests, as well as automated systems for hotels and restaurants.
ditap.ioDITAP for Hospitality | Technology for Hotels and Resorts
Professional WiFi, entertainment systems, surveillance, and automation solutions for hotels. The invisible technology that transforms the guest experience.
ditap.ioDITAP for Oil & Gas | Infrastructure for Remote Operations
Starlink connectivity, video surveillance, rugged electrical protection, and hardened networks for oil and mining operations in remote locations.
ditap.ioDITA for Health | Infrastructure for Clinics and Hospitals
Secure networks, access control, video surveillance, electrical safety, and regulatory compliance for healthcare institutions.
ditap.ioDITAP Secure | Security, CCTV, and IPTV
Comprehensive electronic security, CCTV, and IPTV for the hospitality industry and access control. We protect your digital and physical assets with cutting-edge technology.
ditap.ioFiber vs. Starlink for Remote Locations | Comparison
Fiber optic vs. Starlink for remote sites: speed, deployment time, cost, and stability. An impartial technical comparison by DITAP Core.
ditap.ioManaged Firewall vs. Proprietary Appliance: A Comparison
Managed firewall (cloud/DITAP) vs. internally managed physical appliance: cost, control, and response time. A comparative analysis of DITAP Security.
ditap.ioFortinet | DITAP Implementation Experience
How DITAP designs and implements Fortinet (FortiGate) firewalls: when we recommend them, how we manage policies, and available alternatives.
ditap.ioIntegrations and Technologies
The technologies with which DITAP has real implementation experience include: UniFi, Cisco Meraki, Microsoft 365, Azure, AWS, Cloudflare, Starlink, MikroTik, Fortinet, and Proxmox.
ditap.ioMicrosoft 365 | DITAP Implementation Experience
How DITAP implements and manages Microsoft 365: including email, Teams, SharePoint, and identity. When we recommend it, and what the real alternatives are.
ditap.ioMicrosoft Azure | DITAP Implementation Experience
How DITAP migrates and manages infrastructure on Microsoft Azure: when we recommend it, our migration process, and available alternatives.
ditap.ioMikroTik | DITAP Implementation Experience
How DITAP configures advanced routing with MikroTik RouterOS: when we recommend it, how we document it, and real alternatives.
ditap.ioNetwork Modernization | DITAP Solutions
Migration of outdated network infrastructure to managed switches, structured cabling, and centralized monitoring, carried out in phases and without unplanned downtime.
ditap.ioOn-Premise vs Cloud | Technical Comparison
On-premise infrastructure versus public cloud: cost, control, scalability, and maintenance. An impartial technical comparison of DITAP Cloud.
ditap.ioPricing
Three tiers of managed services (Essential, Professional, Enterprise) and three contracting models: fixed project, retainer, or managed services. No surprises, with SLAs for each tier.
ditap.ioProxmox VE | DITAP Implementation Experience
How DITAP implements on-premise virtualization with Proxmox VE: when we recommend it compared to VMware or public cloud, and alternative options.
ditap.ioQuick Tech Audit – Launch Offer
Rapid technology audit in 45 minutes, with an executive report containing 5 prioritized recommendations. Launch offer: EUR 97 (regular price: EUR 197).
ditap.ioServices
Five specialized technology divisions: infrastructure, cloud, security, hotel technology, and professional WiFi. A single, comprehensive partner for your operations.
ditap.ioSolutions
Find the technological solution for your situation: business continuity, remote connectivity, NIS2 compliance, and more – organized by need, role, company size, and industry.
ditap.ioSolutions for the CFO
Here's how DITAP translates technology infrastructure at a predictable monthly cost: a managed model, without initial investment in hardware that depreciates.
ditap.ioSolutions for CIOs
How DITAP works with technology leaders: established architecture, risk management, and a single point of contact instead of five vendors.
ditap.ioSolutions for operations management
How DITAP designs infrastructure and connectivity so that “uptime” stops being a daily concern for operations.
ditap.ioSolutions for growing businesses
Infrastructure and cloud solutions designed to scale alongside a growing company, avoiding technical debt that hinders the next stage of growth.
ditap.ioSolutions for multi-location businesses
Standardization of infrastructure, network, and security for companies with multiple locations, branches, or hotels, with centralized monitoring.
ditap.ioSolutions for general management
How DITAP works with the general management of a small and medium-sized business (PyME): a single technological partner, business results, without the need to manage the technology in detail.
ditap.ioSolutions for operating a single location
Technological infrastructure scaled to the actual size of a single-location operation – without over-engineering or unnecessary expenses.
ditap.ioStarlink | DITAP Implementation Experience
How DITAP deploys Starlink as primary or backup connectivity for remote operations: when we recommend it and the alternatives.
ditap.ioUniFi (Ubiquiti) | DITAP Implementation Experience
How DITAP designs, implements, and manages Ubiquiti UniFi networks: when we recommend it, our site survey and heat mapping process, and real alternatives.
ditap.ioUniFi vs Cisco Meraki | Technical Comparison
UniFi vs Cisco Meraki: licensing, total cost of ownership, support, and enterprise features. An impartial technical comparison by DITAP.
ditap.ioWiFi 6 vs WiFi 6E | Technical Comparison
WiFi 6 vs WiFi 6E: Real technical differences, device compatibility, and our recommendations based on the site. An impartial comparison by WiFiAtlas®.
ditap.ioClients and experience
Cloud backup: From a clinic with no backup plan to recovery in hours.
Multi-practice dental in Buenos Aires, Argentina, with 25 professionals. The patient records for each location were stored on the local computer of the office, without…
ditap.ioSuccess Stories
Real infrastructure technology projects for the hotel, oil and gas, healthcare, and small/medium-sized business (PyMEs) sectors. Measurable results with DITAP.
ditap.ioZero operational downtime due to power outages in a remote location.
Remote operations base for extraction activities, Chilean Patagonia. Power outages were frequent, and whenever they occurred, the local servers and…
ditap.ioSatellite connectivity for a remote operation in the Andes.
Operation for an energy and mining company, with bases in the Andes Mountains, in Argentina and Chile.
ditap.ioMigration to the cloud without disrupting the operations of a small and medium-sized service business.
A professional services firm of 60 employees, located in Buenos Aires, Argentina. The company relied on a local server without automated backups or monitoring.
ditap.ioOur Clients
More than 30 companies in banking, energy, hospitality, security, government, and industry rely on DITAP for their technological infrastructure. Find out which companies choose us.
ditap.ioSecure and regulatory compliance in a outpatient clinic.
Multi-specialty outpatient clinic, Greater Metropolitan Area, Chile. The clinic operated with outdated wiring and lacked segmentation between the administrative network…
ditap.ioOne single network for four branches: an end to connectivity chaos.
Small distribution business with 4 branches, located in Buenos Aires, Argentina. Each branch had independently managed its connectivity over the years.
ditap.ioWiFi with no dead zones in a boutique hotel in Tuscany.
A boutique hotel with 40 rooms in Tuscany, Italy. The hotel was facing recurring complaints from guests regarding slow and unstable Wi-Fi, particularly…
ditap.ioStable WiFi and POS systems in a restaurant group with three locations.
A three-restaurant food group in Santiago, Chile. The point-of-sale system relied on the same home network that customers used for WiFi.
ditap.ioResources and knowledge
5 signs that your network infrastructure needs an upgrade.
Frequent breakdowns, slow speeds, and outdated equipment – these are just the beginning. Discover how to identify problems before they impact your business.
ditap.ioAcademy
The DITAP training and certification program is currently in development. In the meantime, technical guides, a glossary, and a blog are available for clients and partners.
ditap.ioSchedule appointment
Schedule a free 30-minute consultation with the DITAP team. Let’s discuss your technology infrastructure project.
ditap.ioNow you can see the status of our systems in real time.
We publish a public status page that displays the status of each component and any active incidents, updated every 60 seconds.
ditap.ioDedicated bandwidth | DITAP Glossary
A dedicated bandwidth connection is a private internet connection, where a client has exclusive use of the bandwidth and does not share it with other users of the same provider.
ditap.ioWe’re launching DITAP’s technical blog.
Practical content on network infrastructure, connectivity, cybersecurity, cloud technology, and hotel technology – written by the team that does the work, not by marketing.
ditap.ioBackup 3-2-1 | DITAP Glossary
The 3-2-1 backup strategy involves: three copies of the data, stored on two different storage media, with one copy located offsite.
ditap.ioBlog
Articles on technology, network infrastructure, cybersecurity, connectivity, and digital transformation for businesses.
ditap.ioStructured cabling | DITAP Glossary
Structured cabling is a data wiring system designed according to a unified standard – Cat6, Cat6A, and fiber optic – that supports…
ditap.ioDowntime cost calculator
Calculate how much each unplanned downtime costs you, and how that changes with a managed uptime of 99.9%. Without logging, without email.
ditap.ioCaptive portal | DITAP Glossary
A captive portal is the login page that appears when connecting to a public or guest Wi-Fi network, which may require accepting terms or entering a…
ditap.ioOperational continuity checklist for remote operations
Redundant connectivity, power, and backup with defined RTO/RPO, monitoring and support without local IT: the continuity checklist for hotels, mines, resorts, and remote bases.
ditap.ioCybersecurity for Small and Medium-Sized Businesses: 7 measures you can implement today.
43% of cyberattacks target small businesses. The good news: protecting yourself doesn’t require a multinational’s budget.
ditap.ioCloud for Small Businesses: Getting Started Without Complications
Moving to the cloud doesn’t have to be expensive or complicated. We’ll show you how to get started with what matters most and scale from there.
ditap.ioHow to size a hotel’s network.
Site survey, device density per guest, access points, backbone, VLANs, and captive portal: a technical guide to properly size a hotel network – without guesswork.
ditap.ioHow much does an hour of work cost (and how to calculate it properly)?
Most small and medium-sized businesses never perform this calculation, and as a result, they underestimate how much it’s worth to invest in redundancy. We’ll show you the method – without inflated market statistics, just the calculation you need to make using your own numbers.
ditap.ioDDoS | Glossary of DITAP
A DDoS (Distributed Denial of Service) attack floods a system or internet connection with massive amounts of traffic…
ditap.ioDITAP is solidifying its brand through a formal presence in Argentina, Chile, and Italy.
Almost two decades of technical work in infrastructure and automation were consolidated in 2025 under a single brand, with operations in three countries.
ditap.ioEDR | DITAP Glossary
EDR (Endpoint Detection and Response) is a category of security software that continuously monitors laptops, servers, and other devices…
ditap.ioThe DITAP website is now available in English and Italian.
We have integrated the complete English and Italian versions into ditap.io. This includes the same technical and commercial content in the three languages of the markets we serve.
ditap.ioEvents and webinars
Calendar of events, fairs, and live webinars from DITAP in Argentina, Chile, and Italy.
ditap.ioFailover | DITAP Glossary
Failover is the automatic mechanism that transfers traffic or the operation of a primary system to a backup system when the primary fails, without…
ditap.ioManaged Firewall | DITAP Glossary
A managed firewall is a service where an external provider configures, monitors, and continuously updates the company’s firewall – including rules…
ditap.ioTechnical Glossary
Glossary of infrastructure, networks, connectivity, and cybersecurity: SD-WAN, SLA, VLAN, zero trust, NIS2, RTO/RPO, and more – with the business rationale behind each term.
ditap.ioNIS2 Compliance Guide for Small and Medium-sized Enterprises
What is the NIS2 Directive? If your company is affected, it includes ten minimum technical measures and a 90-day plan to start implementing them without panic.
ditap.ioThe Definitive Guide to Cybersecurity for Small and Medium-Sized Businesses
Protect your business with our comprehensive cybersecurity guide. Includes a 90-day implementation plan, downloadable checklists, and frameworks tailored for SMEs. Launch offer: $19 USD.
ditap.ioTechnical guides
Detailed guides on NIS2 compliance, hotel network sizing, and remote business continuity. No registration required, no restrictions.
ditap.ioTools and calculators
ROI and downtime cost calculator, without logging or email. Enter the amount your operation is earning or losing today.
ditap.ioJitter | DITAP Glossary
Jitter refers to the variation in the arrival time of data packets – not how long it takes, but how consistent that time is. High jitter causes…
ditap.ioWe’ve launched a ROI calculator: how much does it cost to continue operating manually.
Four variables, one number: representing the losses you incur today due to manual work and errors, and how much you could recover. Without tracking, without email.
ditap.ioLatency | DITAP Glossary
Latency is the time it takes for a data packet to travel from one point to another on a network, measured in milliseconds. It’s critical for video calls and VoIP.
ditap.ioProactive Monitoring | DITAP Glossary
Proactive monitoring is the practice of continuously observing the status of critical systems, with automated alerts for anomalies, in order to detect and…
ditap.ioMSP | DITAP Glossary
A Managed Service Provider (MSP) is a company that operates and maintains a client’s technological infrastructure…
ditap.ioMTTR | DITAP Glossary
MTTR (Mean Time To Repair or Mean Time To Recovery) is the average time it takes to resolve an incident, from the moment it’s detected until the service is restored.
ditap.ioNewsletter
A monthly email featuring new guides, glossary terms, and real updates on infrastructure, connectivity, and cybersecurity. No spam, cancel anytime you want.
ditap.ioNIS2 | DITAP Glossary
NIS2 (Directive UE 2022/2555) is the European cybersecurity regulation that requires a wide range of companies – not just critical infrastructure…
ditap.ioNIS2 in practice: What changes for SMEs in 2026
NIS2 has moved beyond being just a concern for banks and energy companies. We’re telling you who it truly affects, what it demands beyond simply having a firewall, and the first 5 steps to avoid falling behind.
ditap.ioNOC | DITAP Glossary
A NOC (Network Operations Center, or network operations center) is the team and the tools dedicated to monitoring, in real-time, the status of…
ditap.ioNews
DITAP News: new product launches, operational updates from Argentina, Chile, and Italy, and company announcements.
ditap.ioPerspectives 2026-2027: IT infrastructure for SMEs in Latin America and Southern Europe
The five forces reshaping the infrastructure of SMEs, as we’ve observed in Argentina, Chile, and Italy, and what to prioritize over the next 12 months, depending on the size of your operation.
ditap.ioPhishing | DITAP Glossary
Phishing is a technique of attack that aims to deceive a person into revealing credentials, sensitive data, or installing malware, typically through…
ditap.ioPMS | DITAP Glossary
A PMS (Property Management System) is the central software used by a hotel to manage reservations, check-in/check-out, etc.
ditap.ioPOE | DITAP Glossary
PoE (Power over Ethernet) is the technology that transmits both electrical power and data over a single network cable, eliminating the need for separate wiring.
ditap.ioWhy your emails are ending up in spam: SPF, DKIM, and DMARC explained for small businesses.
Invoices and quotes that never arrive, clients claiming they haven't received anything. Almost always, the problem stems from three misconfigured records: SPF, DKIM, and DMARC. We explain what each one does and how to check yours for free.
ditap.ioBusiness electrical protection: more than just a UPS.
A power outage can cost thousands of dollars per hour. We’ll explain how to design a comprehensive electrical protection strategy.
ditap.ioWe are publishing the Definitive Cybersecurity Guide for Small and Medium-sized Businesses.
A 90-day implementation plan, downloadable checklists, and frameworks designed for companies that don’t have a dedicated security team.
ditap.ioWhat is an AI-native company (and why DITAP is one)?
It’s not just about having a chatbot on your website. We’re going to explain what it means to structure a company around AI agents, organized by area, with human direction and responsibility – using our own experience as an example.
ditap.ioRADIUS | DITAP Glossary
RADIUS (Remote Authentication Dial-In User Service) is a protocol that centralizes the authentication, authorization, and accounting (AAA) of users accessing…
ditap.ioResources
Technical guides, glossary, calculators, ebook, and blog from DITAP covering infrastructure, connectivity, and cybersecurity. Open content, with no restrictions.
ditap.ioRedundancy | DITAP Glossary
Redundancy is having more than one component that can perform the same critical function—such as a second switch, a secondary internet connection, or a backup source.
ditap.ioRTO/RPO | DITAP Glossary
RTO (Recovery Time Objective) is the maximum acceptable amount of time a system can be down before the business experiences actual damage. RPO (Recovery…
ditap.ioSD-WAN | DITAP Glossary
SD-WAN (Software-Defined Wide Area Network) is an architecture that centrally and intelligently manages traffic between locations and to the internet…
ditap.ioNetwork Segmentation | DITAP Glossary
Network segmentation is the practice of dividing a network into isolated zones—based on function, trust level, or data sensitivity—in order to…
ditap.ioSLA | DITAP Glossary
An SLA (Service Level Agreement) is the document that establishes, in specific numbers, what level of service is committed to…
ditap.ioStarlink for Businesses: A Practical Implementation Guide
Starlink has revolutionized connectivity in remote areas. However, implementing it effectively for business purposes requires careful planning. Here's how.
ditap.ioUPS | DITAP Glossary
A UPS (Uninterruptible Power Supply, or standby power supply) is a device that provides immediate backup power when…
ditap.ioUptime | DITAP Glossary
Uptime refers to the percentage of time a system is operational and available, typically measured in ‘nines’: 99% uptime allows for up to 7.3 hours of…
ditap.ioVLAN | DITAP Glossary
A VLAN (Virtual Local Area Network) is a separate logical network within the same physical infrastructure. It allows for the segmentation of traffic – for example,…
ditap.ioVPN | DITAP Glossary
A VPN (Virtual Private Network, or private network) creates a secure, encrypted connection between a device and the company’s network, enabling secure remote access…
ditap.ioWebinars
Upcoming technical webinars from DITAP on infrastructure, connectivity, and cybersecurity. Subscribe to our newsletter to find out when the first webinar is scheduled.
ditap.ioWiFi 6E | DITAP Glossary
WiFi 6E is an extension of WiFi 6 that utilizes the 6 GHz frequency band, a new and significantly less congested range compared to the traditional 2.4 GHz and 5 GHz bands. It offers…
ditap.ioWiFi in Hotels: Turning Connectivity into a Guest Experience
WiFi is no longer just a perk—it’s the most valued service. We’ll explain how to design a hotel network that improves reviews and fosters guest loyalty.
ditap.ioZero Trust | DITAP Glossary
Zero Trust is a security model based on the premise that no device or user is trusted by default, not even within the network.
ditap.ioCompany and presence
Coverage
What services does DITAP manage remotely, without geographical limitations, and what requires a physical presence in Argentina, Chile, or Italy? Service coverage matrix.
ditap.ioHow we hire
Our selection process, explained simply: CV review, initial call, technical interview, and offer.
ditap.ioESG Commitment
DITAP’s commitment to environmental, social, and governance issues: repurposing equipment, energy efficiency in network designs, and remote operation. Without inflated metrics or fabricated sustainability reports.
ditap.ioDITAP | We – 18+ Years Building Real Technological Systems
DITAP is a technology-driven business builder, operating in Argentina, Chile, and Italy. Since 2007, we have been building infrastructure, automation, and operating systems for companies that need technology that truly delivers.
ditap.ioDITAP | Technology that builds businesses
We design, build, and operate the technological infrastructure your company needs: networks, cloud, cybersecurity, connectivity, and automation.
ditap.ioDITAP in Argentina | Services, Industries & Contact
From remote bases to urban offices, we deploy and operate the network infrastructure, satellite connectivity, and video surveillance systems that support critical operations in Argentina – including security and remote monitoring projects in areas with no terrestrial coverage.
ditap.ioDITAP in Chile | Services, Industries & Contact
In Chile, we combine professional WiFi, Starlink connectivity, and internal networks to operate in demanding environments – from a boutique hotel in Torres del Paine to the networks of bank branches that require constant availability.
ditap.ioDITAP in Italy | Services, Industries & Contact
Italy is DITAP’s main operating base and the primary point of contact (+39 345 243 5103). Here, we focus our work with boutique hotels: guest Wi-Fi, entertainment systems, and technology designed for high-end hospitality.
ditap.ioWhere we operate
DITAP operates with a real presence in Argentina, Chile, and Italy. Discover the services, industries, and contacts available in each country.
ditap.ioEcosystem and Partners
Networking, cloud, security, and hotel technology: the technology that DITAP uses to design and operate real infrastructure in Argentina, Chile, and Italy. Join us as a channel partner.
ditap.ioCompany
Who we are, how we are governed, and what commitments we hold at DITAP: leadership, code of conduct, environmental and social commitment, company history, and information for investors.
ditap.ioCorporate Governance and Code of Conduct
How DITAP is governed today: integrity, conflicts of interest, client data confidentiality, regulatory compliance, and a reporting channel.
ditap.ioInvestors
DITAP is a private and independent company. It’s a contact channel for investment discussions.
ditap.ioLeadership
Jhonatan Matias is a technology systems builder with over 18 years of experience designing and implementing infrastructure, networks, automation, and operating systems for real companies.
ditap.ioOur Story
DITAP’s timeline as a company: encompassing regional expansion, brand launch, and the five service divisions, as well as the digital products we were releasing.
ditap.ioPress Kit
DITAP Press Kit: standard materials in three languages, key company data, logos, photographs, and press contact information.
ditap.ioPartner Program
Program for TV channels targeting integrators, IT consultants, and agencies in Argentina, Chile, and Italy. Includes pre-sales support, training, and referral commission.
ditap.ioLayered Technology
What does DITAP do across each technological layer: networks and connectivity, cloud and infrastructure, physical and digital security, and technology for the hotel industry? Including the associated services for each.
ditap.ioWork at DITAP | Remote team in Argentina, Chile, and Italy
A team based in Argentina, Chile, and Italy, directly in contact with our clients who use what we’ve built, utilizing a modern tech stack. Please send us your CV for upcoming searches.
ditap.ioTrust and policies
Service Level Agreements
SLA for DITAP, based on service tier (Essential, Professional, Enterprise): response times by severity, maintenance windows, and breach penalties.
ditap.ioThird-party markings/logos/branding.
Legal notice regarding the trademarks and logos of third parties mentioned or displayed on ditap.io: ownership, use as identifiers, absence of affiliation, and contact information for brand owners.
ditap.ioReporting Channel
DITAP reporting channel, in accordance with Directive (EU) 2019/1937: scope, how to report, receipt confirmation deadlines (7 days) and response timeframe (3 months), and protection for the reporter.
ditap.ioLegal Center
All DITAP legal documents in one place: privacy, terms, cookies, DPA (Data Protection Authority), acceptable use, accessibility, reporting channel, and legal disclaimer by jurisdiction.
ditap.ioHow we’re using AI – and how we’re keeping it under control.
Responsible use of AI within DITAP: human oversight, human decision-making in key areas, transparency in interactions, and alignment with the EU AI Act’s transparency obligations.
ditap.ioTrust, in detail—not as a badge.
DITAP Trust Center: security posture, uptime, compliance (GDPR, ISO 27001 in progress, NIS2), sub-processors, and SLAs by service tier.
ditap.ioRegulatory compliance
Compliance with DITAP: GDPR program active, alignment with ISO 27001 in progress, and how we help our clients meet the requirements of the EU’s NIS2 Directive.
ditap.ioData Processing Agreement (DPA)
Data processing agreement from DITAP, in accordance with Article 28 GDPR: scope, obligations of the data processor, sub-processors, international transfers, and security measures.
ditap.ioAccessibility Statement
ditap.io Accessibility Statement: Target level WCAG 2.1 AA, current conformance status, implemented measures, known limitations, and how to report accessibility barriers.
ditap.ioResponsible Disclosure of Vulnerabilities
Responsible Disclosure Policy for DITAP: How to report a security vulnerability, scope, “safe harbor” for good faith researchers, and response deadlines.
ditap.ioLegal Notice (Imprint)
Legal Notice from DITAP: contracting entity, registration data, and operational presence by country.
ditap.ioCookie Policy
What cookies and local storage technologies does ditap.io actually use: language, theme, consent, Google Analytics 4, and technical monitoring. How to revoke your consent.
ditap.ioPrivacy Policy
DITAP Privacy Policy. This outlines how we collect, use, and protect your personal data, in compliance with GDPR, Law 25.326 (Argentina), Law 19.628 / Law 21.719 (Chile), and other applicable regulations.
ditap.ioAcceptable Use Policy
Acceptable Use Policy (AUP) for DITAP’s managed WiFi connectivity services, network infrastructure, and managed infrastructure. Prohibited uses, monitoring, and consequences of non-compliance.
ditap.ioSafety practices
DITAP security practices: encryption, access control, patch management, backups, vulnerability assessment, and incident response.
ditap.ioSubprocessors
DITAP Sub-Processors: hosting, database, DNS, payments, email, analytics, error monitoring, and automation – including data purpose and location.
ditap.ioTerms and Conditions
Terms and conditions of use for the DITAP website and DITAP’s professional services, in accordance with the regulations of Argentina, Chile, and Italy.
ditap.ioContact and support
Is there an ongoing incident?
Do you have a security incident or an ongoing infrastructure outage? Call or write to us now and follow the initial steps to contain the damage.
ditap.ioKnowledge base
DITAP knowledge base: guides to troubleshoot WiFi, internet, security, tickets, and billing issues – all on your own.
ditap.ioBest password practices and MFA
Frequently asked questions about strong passwords and multi-factor authentication, answered directly.
ditap.ioHow to open a ticket and what to include.
A well-prepared ticket resolves more quickly. This is the information the technical team needs from the initial message.
ditap.ioHow to update your contact information
Keeping contact and billing information up-to-date prevents delays in support notifications and in administrative management.
ditap.ioHow to tackle a problem
When a case isn’t progressing at the expected pace, there’s a clear path to escalate it – without needing to open a new ticket.
ditap.ioHow to properly restart network equipment
Restarting the modem, router, and switches incorrectly can worsen the problem or cause new outages. Here’s the correct order and timing.
ditap.ioHow is the service billed?
What to expect regarding billing cycles, payment methods, and what to do if a bill doesn't match what was anticipated.
ditap.ioContact
Sales, support, press, partners, tenders/purchases: DITAP has a direct channel for every type of inquiry. Choose yours.
ditap.ioI believe my account has been hacked: first steps.
The initial 15 minutes following a suspected security breach determine the extent of the damage. This is the immediate containment sequence.
ditap.ioThe Wi-Fi is running slowly: a 5-step diagnosis.
Before assuming that the problem is your internet provider, follow these 5 steps to isolate the real cause of a slow Wi-Fi connection.
ditap.ioSystem status
Real-time status of DITAP services: panel, API, billing, emails, webhooks, and database.
ditap.ioEmail preferences
What emails does DITAP send, and how to manage each subscription: commercial newsletter and operational alerts for the service.
ditap.ioProcurement
Everything the purchasing department needs to register DITAP as a supplier – including the legal entity for each country, insurance certificates, certifications, electronic invoicing, and a data processing agreement.
ditap.ioWhat does DITAP monitor proactively?
A significant portion of these incidents are detected before the client is aware of them. This is continuously monitored within a managed service.
ditap.ioWhat does each level of severity mean?
S1, S2, S3, or S4: how do we categorize the urgency of a case, and what does each level mean in practice?
ditap.ioI received a suspicious email: what should I do.
A well-crafted phishing email is indistinguishable at a glance. Here’s the verification sequence to follow before clicking on anything.
ditap.ioRequest for Proposals and Invitations (to bid)
What to include in your request for proposal, how our bidding process works, and how to send us your RFP via email to receive a formal proposal.
ditap.ioThe internet is down: here’s what to check before calling for help.
Before cutting off internet access, there are 5 quick checks that resolve the majority of issues in just a few minutes.
ditap.ioSupport
DITAP Support Center: contact channels, severity definitions, service status, and knowledge base.
ditap.io