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Latency

Definition

Latency is the time it takes a data packet to travel from one point to another on the network, measured in milliseconds. It's critical for video calls, VoIP, and real-time applications; less critical for browsing or downloading large files.

Why it matters for your business

Buying 'more bandwidth' doesn't fix a latency problem — they're different metrics. If video calls keep cutting out but download speed tests fine, the problem is probably latency or link quality, not capacity.

Related service

WiFiAtlas® — Professional WiFi

Explore the service

Related terms

WiFi 6EFailoverJitterCaptive Portal

PEOPLE, PROCESS AND SUPPORT

Alongside you, before, during and after.

A clear first conversation. A written proposal. Next steps agreed together.

  1. Before: understand and define

    We discuss your needs and set out objectives, deliverables, timelines and costs in the proposal.

  2. During: coordinate the work

    We agree on responsibilities, stages and the information needed to move forward. Launch and training are defined for each project.

  3. After: know what comes next

    We agree on support channels, hours and scope so you know whom to contact.

Answers before you decide.

What will I receive before signing?

A written proposal with scope, deliverables, stages, pricing and terms, including any additional services you choose.

How is support organized?

We define contact channels, hours and support scope in the proposal, so you know what is included and how to request help.

What happens to my organization’s information?

We review what information is needed, who can access it and how it is shared. For software systems, we also agree on backup, retention and export conditions.

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TECHNOLOGY THAT SUPPORTS YOUR TRUST

A protected technology foundation.

HTTPS / TLS

Encrypted connections

Your browsing on this website uses HTTPS/TLS to protect information during transmission.

AES-256

Infrastructure encryption

Vercel, this website’s hosting provider, documents AES-256 encryption for data stored on its infrastructure.

DITAP

Protection for your operation.

Each project defines its services and the protection needs of information and operations.

Explore the provider’s safeguards