Use and purchase terms

DITAP SpA · RUT 78.532.132-4 · Esmeralda 671, Puerto Natales, Chile · hola@ditap.io · +39 345 243 5103

These terms govern website use and contracts with DITAP. Browsing does not purchase a service. The accepted proposal or order confirmation identifies the contracted scope and price. Mandatory consumer rights prevail over conflicting clauses.

Before purchase, the offer must identify features, availability, deliverables, total price, currency, taxes and charges, payment method, delivery or activation time and duration. Software offers must also identify included users, limits, renewal and termination terms. Website use alone does not create automatic renewal. Enquiries and demo requests create no purchase obligation. Keep the accepted proposal and order confirmation.

The contract defines implementation, licences, training, support channels and hours. It does not imply 24/7 service or an unspecified availability commitment. Access, backups, recovery, export and deletion must be defined for the product before uploading data. Management features do not replace healthcare, legal or financial professional decisions. A demonstration does not establish that every module is commercially available.

For ebooks and other digital content, the listing and confirmation must identify format, content, price and delivery method. The licence permits the use specified in the purchase and does not transfer copyright. If payment is confirmed but access is missing, contact hola@ditap.io with the order reference, without full card details. Delivery failures or defective content remain subject to applicable statutory remedies.

Request cancellation or exercise applicable withdrawal rights at hola@ditap.io, identifying your order and reply contact. Chilean consumers generally have 10 days to withdraw from distance purchases, subject to statutory rules for the product or service and its performance. EU consumers generally have 14 days for distance contracts. Exceptions for digital content or services already started apply only when all legal requirements are met, including information, request or consent and express acknowledgment where required. Acceptance of these terms alone does not waive withdrawal. There is no blanket no-refund rule for software or ebooks. Applicable warranties, refunds and statutory deadlines are respected; written agreements also apply to business purchases.

Unauthorised access, interference, malware and infringement of third-party rights are prohibited. Measures against misuse must be proportionate and do not remove acquired rights. DITAP is accountable under its contract and applicable law: these terms do not exclude liability for wilful misconduct, negligence or non-excludable duties, or remove warranties and consumer rights. External providers do not remove DITAP’s obligations to customers.

Enquiries, support requests and complaints: hola@ditap.io or +39 345 243 5103. Include the reference and a description without sensitive data. You may approach competent authorities or courts directly; prior contact is not a waiver or a condition limiting your rights. Agreed law and jurisdiction do not displace mandatory residence-based protections where applicable. Dated updates do not retroactively change accepted orders or contracts.