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MSP

Definition

An MSP (Managed Service Provider) is a company that operates and maintains a client's technology infrastructure on an ongoing basis — monitoring, maintenance, support, and updates — for a recurring fee, instead of billing per project or per incident.

Why it matters for your business

The MSP model aligns incentives: the provider profits from keeping everything running, not from fixing what breaks. For an SMB with no in-house IT team, it's the most efficient way to have professional infrastructure without building an internal department.

Related service

DITAP Managed Services

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Related terms

SLAMTTR

PEOPLE, PROCESS AND SUPPORT

Alongside you, before, during and after.

A clear first conversation. A written proposal. Next steps agreed together.

  1. Before: understand and define

    We discuss your needs and set out objectives, deliverables, timelines and costs in the proposal.

  2. During: coordinate the work

    We agree on responsibilities, stages and the information needed to move forward. Launch and training are defined for each project.

  3. After: know what comes next

    We agree on support channels, hours and scope so you know whom to contact.

Answers before you decide.

What will I receive before signing?

A written proposal with scope, deliverables, stages, pricing and terms, including any additional services you choose.

How is support organized?

We define contact channels, hours and support scope in the proposal, so you know what is included and how to request help.

What happens to my organization’s information?

We review what information is needed, who can access it and how it is shared. For software systems, we also agree on backup, retention and export conditions.

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Each project defines its services and the protection needs of information and operations.

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