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PMS

Definition

A PMS (Property Management System) is a hotel's central software that manages reservations, check-in/check-out, billing, and room availability, and often integrates with electronic key systems and the point of sale.

Why it matters for your business

The PMS is the most critical system in hotel operations and the one with the least tolerance for downtime — which is why it belongs on its own VLAN, with traffic priority and redundancy.

Related service

DITAP Hospitality — Hotel Technology

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PEOPLE, PROCESS AND SUPPORT

Alongside you, before, during and after.

A clear first conversation. A written proposal. Next steps agreed together.

  1. Before: understand and define

    We discuss your needs and set out objectives, deliverables, timelines and costs in the proposal.

  2. During: coordinate the work

    We agree on responsibilities, stages and the information needed to move forward. Launch and training are defined for each project.

  3. After: know what comes next

    We agree on support channels, hours and scope so you know whom to contact.

Answers before you decide.

What will I receive before signing?

A written proposal with scope, deliverables, stages, pricing and terms, including any additional services you choose.

How is support organized?

We define contact channels, hours and support scope in the proposal, so you know what is included and how to request help.

What happens to my organization’s information?

We review what information is needed, who can access it and how it is shared. For software systems, we also agree on backup, retention and export conditions.

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