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Uptime

Definition

Uptime is the percentage of time a system is operational and available, usually measured in 'nines': 99% uptime allows up to 7.3 hours of downtime per month; 99.9% allows 43 minutes; 99.99% allows just 4 minutes.

Why it matters for your business

Every extra nine of uptime costs significantly more in infrastructure and redundancy. The goal isn't to maximize it at any cost, but to pick the right level based on what an hour of downtime actually costs your business.

Related service

DITAP Core — Network Infrastructure

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Related terms

SD-WANVLANNOCPoE

PEOPLE, PROCESS AND SUPPORT

Alongside you, before, during and after.

A clear first conversation. A written proposal. Next steps agreed together.

  1. Before: understand and define

    We discuss your needs and set out objectives, deliverables, timelines and costs in the proposal.

  2. During: coordinate the work

    We agree on responsibilities, stages and the information needed to move forward. Launch and training are defined for each project.

  3. After: know what comes next

    We agree on support channels, hours and scope so you know whom to contact.

Answers before you decide.

What will I receive before signing?

A written proposal with scope, deliverables, stages, pricing and terms, including any additional services you choose.

How is support organized?

We define contact channels, hours and support scope in the proposal, so you know what is included and how to request help.

What happens to my organization’s information?

We review what information is needed, who can access it and how it is shared. For software systems, we also agree on backup, retention and export conditions.

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Protection for your operation.

Each project defines its services and the protection needs of information and operations.

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