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Distribution SMB with 4 branches, Buenos Aires, Argentina
4
Branches on one managed network
70%
Reduction in connectivity incidents
-50%
Ticket resolution time
100%
Centralized network visibility
Each branch had solved its own connectivity independently over the years: different providers, different configurations, and zero centralized visibility. When a branch went offline, the IT team found out from a phone call from the local manager, not from an alert.
We audited the connectivity and hardware at each branch, standardized configuration criteria, and designed a centrally managed network with unified monitoring across all four locations. We migrated branch by branch, starting with the one reporting the most incidents.
We installed standardized network equipment at all four branches, connected via site-to-site VPN so they behave as a single internal network, and built a centralized dashboard with automatic alerts. IT now detects an outage before end users notice.
In the client's words
“Each branch used to be its own island. Now we see all four from one screen and know what's happening before anyone calls us.”
IT management
Tell us about your operations and we'll propose a concrete technical roadmap.
A real project, presented anonymously to protect client confidentiality. Results reflect this specific context and may vary in other operations.
PEOPLE, PROCESS AND SUPPORT
A clear first conversation. A written proposal. Next steps agreed together.
We discuss your needs and set out objectives, deliverables, timelines and costs in the proposal.
We agree on responsibilities, stages and the information needed to move forward. Launch and training are defined for each project.
We agree on support channels, hours and scope so you know whom to contact.
A written proposal with scope, deliverables, stages, pricing and terms, including any additional services you choose.
We define contact channels, hours and support scope in the proposal, so you know what is included and how to request help.
We review what information is needed, who can access it and how it is shared. For software systems, we also agree on backup, retention and export conditions.
TECHNOLOGY THAT SUPPORTS YOUR TRUST
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